Development of city logistics maturity model for municipality performance measurement

Nilesh Anand, Kasper Mittelmeijer, Thato Motloung, Ron van Duin, Hans Quak

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

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Municipalities play an important role in tackling city logistics related matters, having many instruments at hand. However, it is not self-evident that all municipalities use these instruments to their full potential. A method to measure city logistics performance of municipalities can help in creating awareness and guidance, to ultimately lead to a more sustainable environment for inhabitants and businesses. Subsequently, this research is focused on a maturity model as a tool to assess the maturity level of a municipality for its performance-related city logistics process management. Various criteria for measuring city logistics performance are studied and based on that the model is populated through three focus fields (Technical, Social and Corporate, and Policy), branching out into six areas of development: Information and communication technology, urban logistics planning, Stakeholder communication, Public Private Partnerships, Subsidisation and incentivisation, and Regulations. The CL3M model was tested for three municipalities, namely, municipality of Utrecht, Den Bosch and Groningen. Through these maturity assessments it became evident the model required specificity complementary to the existing assessment interview, and thus a SWOT analysis should be added as a conclusion during the maturity assessment.
Original languageEnglish
Title of host publicationBijdragen Vervoerslogistieke Werkdagen 2022
EditorsMartin Kraan, Stef Weijers, Bart Vannieuwenhuyse
PublisherUniversity Press Zelzate
Number of pages18
Publication statusPublished - 2022
EventVervoerslogistieke Werkdagen 2022 - Mechelen, Belgium
Duration: 10 Mar 202211 Mar 2022


ConferenceVervoerslogistieke Werkdagen 2022
Abbreviated titleVLW 2022


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