Digital citizen empowerment: A systematic literature review of theories and development models

Swapnil Sharma*, Arpan K. Kar, M. P. Gupta, Yogesh K. Dwivedi, Marijn Janssen

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

14 Citations (Scopus)
563 Downloads (Pure)

Abstract

Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering dispersed literature surrounding Digital Citizen Empowerment (DCE) from the past two decades.Categorising the literature under four thematic categories or strategies of DCE: Digital Activism (DA), Multi-channel Service Delivery (MCSD), Participatory Budgeting (PB), and Deliberative Governance (DG) critical comparative analysis is done. A conceptual model of DCE, covering how theories from different inter-disciplinary areas of political, social, and information science influence the development of information societies and DCE is presented. Action points in our conceptual model are mapped to policy objectives targeting improved delivery of empowering policy goals by practitioners, and future research opportunities in the context of DCE are discussed.
Original languageEnglish
JournalInformation Technology for Development
Volume28
Issue number4
DOIs
Publication statusPublished - 2022

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

  • citizen empowerment
  • digital activism
  • Digital empowerment
  • digital society
  • e-Governance

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