Drivers of customer satisfaction in a project-oriented, business-to-business market environment; an empirical study

WJC Verhagen; WWA Beelaerts van Blokland; R Curran

Drivers of customer satisfaction in a project-oriented, business-to-business market environment; an empirical study

WJC Verhagen, WWA Beelaerts van Blokland, R Curran

Air Transport & Operations

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific

Original language	Undefined/Unknown
Title of host publication	Conference proceeding of the 16th ISPE International Conference on Concurrent Engineering
Editors	dr. Shana Smith
Place of Publication	Taipei
Publisher	National Taiwan University of Science and Technology
Pages	1-12
Number of pages	12
Publication status	Published - 2009
Event	16th ISPE international conference on Concurrent Engineering - TAipei Duration: 20 Jul 2009 → 24 Jul 2009

Publication series

Name
Publisher	National Taiwan University of Science and Technology

Conference

Conference	16th ISPE international conference on Concurrent Engineering
Period	20/07/09 → 24/07/09

Bibliographical note

nog niet eerder opgegeven

Keywords

Conf.proc. > 3 pag

Cite this

Verhagen, WJC ; Beelaerts van Blokland, WWA ; Curran, R. / Drivers of customer satisfaction in a project-oriented, business-to-business market environment; an empirical study. Conference proceeding of the 16th ISPE International Conference on Concurrent Engineering. editor / dr. Shana Smith. Taipei : National Taiwan University of Science and Technology, 2009. pp. 1-12

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author = "WJC Verhagen and {Beelaerts van Blokland}, WWA and R Curran",

note = "nog niet eerder opgegeven; 16th ISPE international conference on Concurrent Engineering ; Conference date: 20-07-2009 Through 24-07-2009",

year = "2009",

language = "Undefined/Unknown",

publisher = "National Taiwan University of Science and Technology",

pages = "1--12",

editor = "{dr. Shana Smith}",

booktitle = "Conference proceeding of the 16th ISPE International Conference on Concurrent Engineering",

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Verhagen, WJC , Beelaerts van Blokland, WWA & Curran, R 2009, Drivers of customer satisfaction in a project-oriented, business-to-business market environment; an empirical study. in dr. Shana Smith (ed.), Conference proceeding of the 16th ISPE International Conference on Concurrent Engineering. National Taiwan University of Science and Technology, Taipei, pp. 1-12, 16th ISPE international conference on Concurrent Engineering, 20/07/09.

Drivers of customer satisfaction in a project-oriented, business-to-business market environment; an empirical study. / Verhagen, WJC ; Beelaerts van Blokland, WWA; Curran, R.
Conference proceeding of the 16th ISPE International Conference on Concurrent Engineering. ed. / dr. Shana Smith. Taipei: National Taiwan University of Science and Technology, 2009. p. 1-12.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific

TY - GEN

T1 - Drivers of customer satisfaction in a project-oriented, business-to-business market environment; an empirical study

AU - Verhagen, WJC

AU - Beelaerts van Blokland, WWA

AU - Curran, R

N1 - nog niet eerder opgegeven

PY - 2009

Y1 - 2009

KW - Conf.proc. > 3 pag

M3 - Conference contribution

SP - 1

EP - 12

BT - Conference proceeding of the 16th ISPE International Conference on Concurrent Engineering

A2 - dr. Shana Smith, null

PB - National Taiwan University of Science and Technology

CY - Taipei

T2 - 16th ISPE international conference on Concurrent Engineering

Y2 - 20 July 2009 through 24 July 2009

ER -