Embodied Conversational Interfaces for the Elderly User

S. Mehrotra; Vivian Genaro Motti; Helena Frijns; Tugce Akkoc; Sena Büşra Yengec; Oguz Calik; Marieke M.M. Peeters; Mark A. Neerincx

doi:10.1145/3014362.3014372

Embodied Conversational Interfaces for the Elderly User

S. Mehrotra, Vivian Genaro Motti, Helena Frijns, Tugce Akkoc, Sena Büşra Yengec, Oguz Calik, Marieke M.M. Peeters, Mark A. Neerincx

Interactive Intelligence

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

9 Citations (Scopus)

Abstract

This paper describes the design and development of an embodied conversational agent (ECA) that provides a social interface for older adults. Following a user-centred design approach, we implemented a multimodal agent consisting of a virtual character and a robot. This so-called "bi-bodied conversational agent for elderly" was iteratively refined and developed through participatory design and rapid prototyping in 3 consecutive focus groups with a total of 21 elderly users. In addition to the two bodies, a Wizard-of-Oz control panel was developed, enabling researchers to control both bodies so as to respond to the user's instructions, questions, and remarks. The research resulted in a platform that can be used for future research on elderly-robot and elderly-avatar interaction. In addition, the research resulted in insights about elderly users' preferences regarding the appearance and design of a virtual and a robotic ECA (Embodied Conversational Agent), described in results that can be reused in future experiments involving ECA for elderly users.

Original language	English
Title of host publication	IHCI '16
Subtitle of host publication	Proceedings of the 8th Indian Conference on Human Computer Interaction
Place of Publication	New York, NY
Publisher	Association for Computing Machinery (ACM)
Pages	90-95
Number of pages	6
ISBN (Electronic)	978-1-4503-4863-8
DOIs	https://doi.org/10.1145/3014362.3014372
Publication status	Published - 2016
Event	India HCI 2016 - Mumbai, India Duration: 7 Dec 2016 → 9 Dec 2016 http://indiahci2016.org/

Conference

Conference	India HCI 2016
Abbreviated title	IHCI
Country/Territory	India
City	Mumbai
Period	7/12/16 → 9/12/16
Internet address	http://indiahci2016.org/

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Cite this

@inproceedings{747ad1ed2d904287bfe856747554ca59,

title = "Embodied Conversational Interfaces for the Elderly User",

abstract = "This paper describes the design and development of an embodied conversational agent (ECA) that provides a social interface for older adults. Following a user-centred design approach, we implemented a multimodal agent consisting of a virtual character and a robot. This so-called {"}bi-bodied conversational agent for elderly{"} was iteratively refined and developed through participatory design and rapid prototyping in 3 consecutive focus groups with a total of 21 elderly users. In addition to the two bodies, a Wizard-of-Oz control panel was developed, enabling researchers to control both bodies so as to respond to the user's instructions, questions, and remarks. The research resulted in a platform that can be used for future research on elderly-robot and elderly-avatar interaction. In addition, the research resulted in insights about elderly users' preferences regarding the appearance and design of a virtual and a robotic ECA (Embodied Conversational Agent), described in results that can be reused in future experiments involving ECA for elderly users.",

author = "S. Mehrotra and Motti, {Vivian Genaro} and Helena Frijns and Tugce Akkoc and Yengec, {Sena B{\"u}{\c s}ra} and Oguz Calik and Peeters, {Marieke M.M.} and Neerincx, {Mark A.}",

year = "2016",

doi = "10.1145/3014362.3014372",

language = "English",

pages = "90--95",

booktitle = "IHCI '16",

publisher = "Association for Computing Machinery (ACM)",

address = "United States",

note = "India HCI 2016, IHCI ; Conference date: 07-12-2016 Through 09-12-2016",

url = "http://indiahci2016.org/",

}

Mehrotra, S, Motti, VG, Frijns, H, Akkoc, T, Yengec, SB, Calik, O, Peeters, MMM & Neerincx, MA 2016, Embodied Conversational Interfaces for the Elderly User. in IHCI '16: Proceedings of the 8th Indian Conference on Human Computer Interaction. Association for Computing Machinery (ACM), New York, NY, pp. 90-95, India HCI 2016, Mumbai, India, 7/12/16. https://doi.org/10.1145/3014362.3014372

Embodied Conversational Interfaces for the Elderly User. / Mehrotra, S.; Motti, Vivian Genaro; Frijns, Helena et al.
IHCI '16: Proceedings of the 8th Indian Conference on Human Computer Interaction. New York, NY: Association for Computing Machinery (ACM), 2016. p. 90-95.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Embodied Conversational Interfaces for the Elderly User

AU - Mehrotra, S.

AU - Motti, Vivian Genaro

AU - Frijns, Helena

AU - Akkoc, Tugce

AU - Yengec, Sena Büşra

AU - Calik, Oguz

AU - Peeters, Marieke M.M.

AU - Neerincx, Mark A.

PY - 2016

Y1 - 2016

N2 - This paper describes the design and development of an embodied conversational agent (ECA) that provides a social interface for older adults. Following a user-centred design approach, we implemented a multimodal agent consisting of a virtual character and a robot. This so-called "bi-bodied conversational agent for elderly" was iteratively refined and developed through participatory design and rapid prototyping in 3 consecutive focus groups with a total of 21 elderly users. In addition to the two bodies, a Wizard-of-Oz control panel was developed, enabling researchers to control both bodies so as to respond to the user's instructions, questions, and remarks. The research resulted in a platform that can be used for future research on elderly-robot and elderly-avatar interaction. In addition, the research resulted in insights about elderly users' preferences regarding the appearance and design of a virtual and a robotic ECA (Embodied Conversational Agent), described in results that can be reused in future experiments involving ECA for elderly users.

AB - This paper describes the design and development of an embodied conversational agent (ECA) that provides a social interface for older adults. Following a user-centred design approach, we implemented a multimodal agent consisting of a virtual character and a robot. This so-called "bi-bodied conversational agent for elderly" was iteratively refined and developed through participatory design and rapid prototyping in 3 consecutive focus groups with a total of 21 elderly users. In addition to the two bodies, a Wizard-of-Oz control panel was developed, enabling researchers to control both bodies so as to respond to the user's instructions, questions, and remarks. The research resulted in a platform that can be used for future research on elderly-robot and elderly-avatar interaction. In addition, the research resulted in insights about elderly users' preferences regarding the appearance and design of a virtual and a robotic ECA (Embodied Conversational Agent), described in results that can be reused in future experiments involving ECA for elderly users.

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DO - 10.1145/3014362.3014372

M3 - Conference contribution

SP - 90

EP - 95

BT - IHCI '16

PB - Association for Computing Machinery (ACM)

CY - New York, NY

T2 - India HCI 2016

Y2 - 7 December 2016 through 9 December 2016

ER -

Embodied Conversational Interfaces for the Elderly User

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