TY - GEN
T1 - Enhancing Students' Global Perspective-Taking to Improve Virtual Team Performance
T2 - 18th Brazilian Symposium on Information Systems: Information Systems for a More Humane World!, SBSI 2022
AU - Erskine, Michael A.
AU - Zaza, Sam
AU - Araújo, Rafael D.
AU - Horita, Flávio E.A.
AU - Wahls, Naomi
PY - 2022
Y1 - 2022
N2 - Context: Contemporary organizations rely on global virtual teams. This trend, exasperated due to the Covid-19 pandemic, aligns with ongoing globalization and digital transformation efforts. The information system (IS) scholarship has a strong interest in studying groups that develop digital technologies with a frequent focus on global virtual teams. Such teams, which frequently form ad hoc, require a swift formation of trust to be effective. Global-perspective taking overcomes intercultural trust barriers and presents an opportunity for more effective teams. Problem: However, academic IS programs traditionally do not teach or assess concepts such as global-perspective in their students. Our study assesses whether university IS educators can impart global perspective-taking through online intercultural exchanges (OIEs). Theoretical reference: We examine the effects of global perspective-taking (comprising cultural intelligence, global citizenship, and civic-mindedness) on the effectiveness of global virtual teams through the lens of swift trust theory. Method: We conducted an exploratory study by creating OIEs in the context of web development coursework between students in the United States and Brazil (N=131). Results: We found that an OIE environment led to enhanced global perspective-taking and improved student outcomes. The swift trust theory suggests that such outcomes would ultimately enhance virtual team performance. Impact on the IS area: We contribute to the IS scholarship by extending the swift trust theory to include global perspective-taking and provide practical suggestions to academic IS programs on implementing effective OIE practices. We also report the benefits of global perspective-taking on international virtual team performance, which is of interest to hiring organizations.
AB - Context: Contemporary organizations rely on global virtual teams. This trend, exasperated due to the Covid-19 pandemic, aligns with ongoing globalization and digital transformation efforts. The information system (IS) scholarship has a strong interest in studying groups that develop digital technologies with a frequent focus on global virtual teams. Such teams, which frequently form ad hoc, require a swift formation of trust to be effective. Global-perspective taking overcomes intercultural trust barriers and presents an opportunity for more effective teams. Problem: However, academic IS programs traditionally do not teach or assess concepts such as global-perspective in their students. Our study assesses whether university IS educators can impart global perspective-taking through online intercultural exchanges (OIEs). Theoretical reference: We examine the effects of global perspective-taking (comprising cultural intelligence, global citizenship, and civic-mindedness) on the effectiveness of global virtual teams through the lens of swift trust theory. Method: We conducted an exploratory study by creating OIEs in the context of web development coursework between students in the United States and Brazil (N=131). Results: We found that an OIE environment led to enhanced global perspective-taking and improved student outcomes. The swift trust theory suggests that such outcomes would ultimately enhance virtual team performance. Impact on the IS area: We contribute to the IS scholarship by extending the swift trust theory to include global perspective-taking and provide practical suggestions to academic IS programs on implementing effective OIE practices. We also report the benefits of global perspective-taking on international virtual team performance, which is of interest to hiring organizations.
KW - Education in information systems
KW - Global perspective-taking
KW - Global virtual teams
KW - Online intercultural exchanges
KW - Socio-technical view of information systems
UR - http://www.scopus.com/inward/record.url?scp=85133785768&partnerID=8YFLogxK
U2 - 10.1145/3535511.3535535
DO - 10.1145/3535511.3535535
M3 - Conference contribution
AN - SCOPUS:85133785768
T3 - ACM International Conference Proceeding Series
BT - Proceedings of the 18th Brazilian Symposium on Information Systems
A2 - Silva, Williamson
A2 - Graciano Neto, Valdemar Vicente
A2 - de Lima Fontao, Awdren
A2 - Berardi, Rita Cristina G.
A2 - Graeml, Alexandre R.
PB - Association for Computing Machinery (ACM)
Y2 - 16 May 2022 through 19 May 2022
ER -