Expected versus experienced neck comfort

Joyce Bouwens, U. Schultheis, Suzanne Hiemstra-van Mastrigt, Peter Vink

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)


There is certainly room for economy-class travelers to make their trips more pleasant. A travel pillow might improve comfort. In this study, the comfort expectations and experience of travel pillows were examined. Comparing these 2 aspects indicated that it is not always possible to predict the comfort experience associated with a product based on a picture, and that there is a discrepancy between expected and experienced comfort. Experienced comfort is highest for travel pillows that restrict head movements in all directions in order to maintain a neutral posture. The results of this study also support earlier studies that suggested that discomfort experience can be predicted by observing the number of participants’ in-seat movements; more movements result in higher experienced discomfort
Original languageEnglish
Pages (from-to)29-37
Number of pages9
JournalHuman Factors and Ergonomics In Manufacturing
Issue number1
Publication statusPublished - 2018


  • aircraft seat design
  • expectations
  • neck support
  • passenger comfort
  • travel pillow

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