Exploring determinants influencing a service-oriented enterprise strategy: An executive management view

Albert Plugge*, Marijn Janssen

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)
26 Downloads (Pure)

Abstract

Due to the convergence of rapid business developments and digitization challenges firms need to become more agile. A service-oriented enterprise (SOE) strategy is an approach that decomposes an enterprise into business services that are modular, accessible, and interoperable, in which parts can be provided in-house, or outsourced to the market. The SOE concept has mainly been approached from a technological view and little is known about what type of strategic SOE determinants are relevant. A firm’s strategy to implement an SOE requires top management support. Therefore, insights at executive level are a prerequisite to identify strategic business directions. We conducted a literature review and a qualitative case study amongst eleven firms at executive level in various industries. Business services, business processes, and enabling technology were found in the literature as key determinants influencing a firm’s SOE strategy. Subsequently, the interviews at executive level identified that organizational readiness, knowledge and skills, and governance also affect the SOE strategy of firms. We suggest that a holistic view is required to study the complexity of an SOE. By using an executive view we contribute to IS and business literature as strategic SOE determinants become more explicit.

Original languageEnglish
Title of host publicationDigital Services and Platforms- Considerations for Sourcing- 12th Global Sourcing Workshop 2018, Revised Selected Papers
EditorsJulia Kotlarsky, Ilan Oshri, Leslie Willcocks
PublisherSpringer
Pages35-55
Number of pages21
ISBN (Print)9783030158491
DOIs
Publication statusPublished - 2019
Event12th International Global Sourcing Workshop, 2018 - La Thuile, Italy
Duration: 21 Feb 201824 Feb 2018

Publication series

NameLecture Notes in Business Information Processing
Volume344
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference12th International Global Sourcing Workshop, 2018
Country/TerritoryItaly
CityLa Thuile
Period21/02/1824/02/18

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

  • Business processes
  • Business services
  • Enabling technology
  • Service-oriented enterprise
  • Strategic decision-making

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