Exploring determinants influencing a service-oriented enterprise strategy: An executive management view

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Abstract

Due to the convergence of rapid business developments and digitization challenges firms need to become more agile. A service-oriented enterprise (SOE) strategy is an approach that decomposes an enterprise into business services that are modular, accessible, and interoperable, in which parts can be provided in-house, or outsourced to the market. The SOE concept has mainly been approached from a technological view and little is known about what type of strategic SOE determinants are relevant. A firm’s strategy to implement an SOE requires top management support. Therefore, insights at executive level are a prerequisite to identify strategic business directions. We conducted a literature review and a qualitative case study amongst eleven firms at executive level in various industries. Business services, business processes, and enabling technology were found in the literature as key determinants influencing a firm’s SOE strategy. Subsequently, the interviews at executive level identified that organizational readiness, knowledge and skills, and governance also affect the SOE strategy of firms. We suggest that a holistic view is required to study the complexity of an SOE. By using an executive view we contribute to IS and business literature as strategic SOE determinants become more explicit.

Original languageEnglish
Title of host publicationDigital Services and Platforms- Considerations for Sourcing- 12th Global Sourcing Workshop 2018, Revised Selected Papers
EditorsJulia Kotlarsky, Ilan Oshri, Leslie Willcocks
PublisherSpringer
Pages35-55
Number of pages21
ISBN (Print)9783030158491
DOIs
Publication statusPublished - 2019
Event12th International Global Sourcing Workshop, 2018 - La Thuile, Italy
Duration: 21 Feb 201824 Feb 2018

Publication series

NameLecture Notes in Business Information Processing
Volume344
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference12th International Global Sourcing Workshop, 2018
CountryItaly
CityLa Thuile
Period21/02/1824/02/18

Keywords

  • Business processes
  • Business services
  • Enabling technology
  • Service-oriented enterprise
  • Strategic decision-making

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  • Cite this

    Plugge, A., & Janssen, M. (2019). Exploring determinants influencing a service-oriented enterprise strategy: An executive management view. In J. Kotlarsky, I. Oshri, & L. Willcocks (Eds.), Digital Services and Platforms- Considerations for Sourcing- 12th Global Sourcing Workshop 2018, Revised Selected Papers (pp. 35-55). (Lecture Notes in Business Information Processing; Vol. 344). Springer. https://doi.org/10.1007/978-3-030-15850-7_3