Exploring how junior design professionals cope with and learn from value-based conflicts

Lenny van Onselen*, Rianne Valkenburg, Dirk Snelders

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

2 Citations (Scopus)


This article explores how junior design professionals cope with value-based conflicts. We interviewed 22 design professionals about past and current value-based conflicts and the coping strategies adopted. Applying a grounded theory approach, we identified 11 types of coping strategies employed by junior design professionals. Our findings allowed us to clarify the nature of the coping process and localise value-based conflicts in the process of collaborative practice. During the coping process, professionals learn how to handle value-based conflicts through emotional release, developing a broader action repertoire, and engaging in timely action. We also identified transitions between specific coping strategies as junior designers learned from past conflicts and developed as a professional.

Original languageEnglish
Pages (from-to)355-377
Number of pages23
Volume18 (2022)
Issue number3
Publication statusPublished - 2020


  • Collaboration
  • conflict
  • coping
  • learning
  • reflection
  • values


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