Exploring the Fourth Order: Designing Organisational Infrastructure. In Research Perspectives in the Era of Transformations

J.B. Klitsie, R.A. Price, C.S.H. de Lille

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Companies are organised to fulfil two distinctive functions: efficient and resilient exploitation of current business and parallel exploration of new possibilities. For the latter,
companies require strong organisational infrastructure such as team compositions and functional structures to ensure exploration remains effective. This paper explores the
potential for designing organisational infrastructure to be part of fourth order subject matter. In particular, it explores how organisational infrastructure could be designed in the
context of an exploratory unit, operating in a large heritage airline. This paper leverages insights from a long-term action research project and finds that building trust and shared
frames are crucial to designing infrastructure that affords the greater explorative agenda of an organisation.
Original languageEnglish
Title of host publicationProceedings of Acamdamy for Design Innovation Management Conference
EditorsE. Bohemia, G. Gemser, C. de Bont, N. Fain, R. Assoreira Almendra
Number of pages17
Publication statusPublished - 2019
EventAcademy for Design Innovation Management Conference 2019: Research Perspectives in the era of Transformations - Londom, United Kingdom
Duration: 19 Jun 201921 Jun 2019


ConferenceAcademy for Design Innovation Management Conference 2019
Country/TerritoryUnited Kingdom


  • corporate infrastructure
  • fourth order design
  • action research
  • design process
  • innovation

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