Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz method

Chen Peng; İbrahim Öztürk; Sina Nordhoff; Ruth Madigan; Sascha Hoogendoorn-Lanser; Marjan Hagenzieker; Natasha Merat

doi:10.1145/3581961.3609853

Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz method

Chen Peng, İbrahim Öztürk, Sina Nordhoff, Ruth Madigan, Sascha Hoogendoorn-Lanser, Marjan Hagenzieker, Natasha Merat

Transport and Planning

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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Abstract

As the introduction of automated vehicles (AVs) into road traffic accelerates, establishing user acceptance is increasingly crucial. User comfort, largely influenced by the AVs' driving styles, is one of the essential factors influencing acceptance. This video submission provides a methodological overview of a qualitative interview study, which used a Wizard-of-Oz method to investigate participants' comfort levels during automated driving on real roads. By understanding the specific comfort experiences of both older and younger users, we can inform the design process for AVs, thereby enhancing user experience and facilitating broader acceptance of technology across a more diverse and inclusive demographic spectrum.

Original language	English
Title of host publication	AutomotiveUI '23 Adjunct
Subtitle of host publication	Adjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Publisher	ACM
Pages	342-345
Number of pages	4
ISBN (Electronic)	9798400701122
DOIs	https://doi.org/10.1145/3581961.3609853
Publication status	Published - 2023
Event	15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications 2023 - Ingolstadt, Germany Duration: 18 Sept 2023 → 21 Sept 2023

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications 2023
Abbreviated title	AutomotiveUI 2023
Country/Territory	Germany
City	Ingolstadt
Period	18/09/23 → 21/09/23

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

automated vehicles
elderly
qualitative study
user comfort
user-centric design
Wizard-of-Oz

Access to Document

10.1145/3581961.3609853

Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz methodFinal published version, 3.91 MB

Cite this

Peng, C., Öztürk, İ., Nordhoff, S., Madigan, R., Hoogendoorn-Lanser, S., Hagenzieker, M., & Merat, N. (2023). Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz method. In AutomotiveUI '23 Adjunct: Adjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (pp. 342-345). (ACM International Conference Proceeding Series). ACM. https://doi.org/10.1145/3581961.3609853

Peng, Chen ; Öztürk, İbrahim ; Nordhoff, Sina et al. / Exploring user comfort in automated driving : A qualitative study with younger and older users using the Wizard-Of-Oz method. AutomotiveUI '23 Adjunct: Adjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. ACM, 2023. pp. 342-345 (ACM International Conference Proceeding Series).

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abstract = "As the introduction of automated vehicles (AVs) into road traffic accelerates, establishing user acceptance is increasingly crucial. User comfort, largely influenced by the AVs' driving styles, is one of the essential factors influencing acceptance. This video submission provides a methodological overview of a qualitative interview study, which used a Wizard-of-Oz method to investigate participants' comfort levels during automated driving on real roads. By understanding the specific comfort experiences of both older and younger users, we can inform the design process for AVs, thereby enhancing user experience and facilitating broader acceptance of technology across a more diverse and inclusive demographic spectrum.",

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Peng, C, Öztürk, İ, Nordhoff, S, Madigan, R, Hoogendoorn-Lanser, S , Hagenzieker, M & Merat, N 2023, Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz method. in AutomotiveUI '23 Adjunct: Adjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. ACM International Conference Proceeding Series, ACM, pp. 342-345, 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications 2023, Ingolstadt, Germany, 18/09/23. https://doi.org/10.1145/3581961.3609853

Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz method. / Peng, Chen; Öztürk, İbrahim; Nordhoff, Sina et al.
AutomotiveUI '23 Adjunct: Adjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. ACM, 2023. p. 342-345 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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Peng C, Öztürk İ, Nordhoff S, Madigan R, Hoogendoorn-Lanser S , Hagenzieker M et al. Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz method. In AutomotiveUI '23 Adjunct: Adjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. ACM. 2023. p. 342-345. (ACM International Conference Proceeding Series). doi: 10.1145/3581961.3609853

Exploring user comfort in automated driving: A qualitative study with younger and older users using the Wizard-Of-Oz method

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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Cite this