Finnish university students' satisfaction with e-learning outcomes during the COVID-19 pandemic

Shahrokh Nikou*, Ilia Maslov

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

24 Citations (Scopus)

Abstract

Purpose: Students' satisfaction with e-learning outcomes is a vital component in determining the adoption of e-learning systems. Understanding the antecedent factors impacting students' satisfaction with e-learning outcomes helps decision-makers at the higher education to take the necessary actions to enhance the quality of students' performance, especially during the exceptional times, such as the COVID-19 pandemic. Design/methodology/approach: This paper aims to determine and analyse the antecedent factors influencing students' satisfaction with e-learning outcomes during the pandemic. Structural equation modelling (SEM) is used to analysis a proposed research model. Findings: The SEM results show that digital communities in e-learning, information technology (quality and accessibility) and the online course design quality directly influence students' satisfaction with e-learning outcomes. More interestingly, results show that the COVID-19-related factors (1) awareness of the COVID-19, (2) perceived challenges (negatively) and (3) the educational institutions' preparedness also influence e-learning outcomes. Research limitations/implications: The results suggest that the decision-makers at the educational institutions should consider adopting a blended learning system approach to deliver e-learning during the emergency, such as the COVID-19 outbreak situation. Originality/value: This is one of the first studies in higher education context, which seek to identify the antecedent factors that influence students' satisfaction with e-learning outcomes during the COVID-19 pandemic.

Original languageEnglish
Pages (from-to)1-21
Number of pages21
JournalInternational Journal of Educational Management
Volume37
Issue number1
DOIs
Publication statusPublished - 2023
Externally publishedYes

Keywords

  • COVID-19
  • Distance learning
  • e-learning
  • Higher education
  • Information communications technology

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