FM and CREM Interventions

Per Anker Jensen, Theo van der Voordt

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific


This chapter explains the first part of the generalised Value Adding Management model, i.e. “Intervention” or “Decision on type of change”, in a FM and CREM context. The chapter presents a typology with 6 types of FM and CREM interventions concerning the physical environment, facilities services, interface with core business, supply chain, internal processes, and strategic advice and planning. All types of interventions are explained based on literature and with examples from practice. The examples both include text boxes with small cases and interventions from interviews with practitioners from Denmark and the Netherlands, where the interventions are related to the prioritized values and KPIs mentioned by the interviewees.
Original languageEnglish
Title of host publicationFacilities Management and Corporate Real Estate Management as Value Drivers
Subtitle of host publicationHow to measure and manage adding value
EditorsPer Anker Jensen, Theo van der Voordt
Place of PublicationLondon
PublisherRoutledge - Taylor & Francis Group
ISBN (Print)978-1-138-24387-3
Publication statusPublished - 2016


  • Interventions
  • Typology
  • Decision on change
  • Cases
  • Interviews

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