Fostering Engagement in Knowledge Sharing: The Role of Perceived Benefits, Costs and Visibility

Knowledge sharing is an organisational process that is essential to create and maintain sustained competitive advantage by organisations to react quickly to changing external circumstances. Participation of employees is a major challenge to facilitate knowledge sharing within organisations. Knowledge exchange channels have been developed in knowledge management (KM) systems to support the emergent social nature of knowledge sharing. Establishing communication channels between participants does not assure that knowledge sharing will actually take place within or between organisations. Knowledge sharing performance depends onhow participants use the technologies provided...