From home delivery to parcel lockers: A case study in Amsterdam

J. H.R. Van Duin*, B. W. Wiegmans, B. Van Arem, Y. Van Amstel

*Corresponding author for this work

Research output: Contribution to journalConference articleScientificpeer-review

55 Citations (Scopus)
175 Downloads (Pure)


E-commerce is still a strong growing segment with fierce competition among parcel delivery service providers. To stay ahead of the competitors innovation is necessary. Currently, parcels are being delivered with large delivery vans which will usually deliver single parcels to doorsteps of their customers. This so called 'last mile delivery' is the most expensive logistics activity. In the literature it is proposed that parcel lockers have high potential to save cost. In our paper a literature review on parcel lockers, 3 methods for analysis are described and the results of a case study are provided.

Original languageEnglish
Pages (from-to)37-44
Number of pages8
JournalTransportation Research Procedia
Publication statusPublished - 2020
Event11th International Conference on City Logistics, City Logistics 2019 - Dubrovnik, Croatia
Duration: 12 Jun 201914 Jun 2019


  • Implementation
  • Modelling
  • Parcel delivery
  • Parcel lockers


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