Gender Choices of Conversational Agent: How Today’s Practice Can Shape Tomorrow’s Values

J. Jung; D.S. Murray-Rust; Ujwal Gadiraju; Alessandro Bozzon

doi:10.1145/3334480

Gender Choices of Conversational Agent: How Today’s Practice Can Shape Tomorrow’s Values

J. Jung, D.S. Murray-Rust, Ujwal Gadiraju, Alessandro Bozzon

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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Abstract

When creating conversational agents, designers have to make decisions about the way the agents present themselves. In this position paper, we identify and synthesize ethical dilemmas that conversational interface designers and researchers face around gender of conversational agents. First, we identify three layers that cause tension in designing conversational agents’ gender: (i) interactional qualities; (ii) goal-orientation; and (iii) societal issues. We then argue that conversational agent designers and re- searchers can navigate this problem space by comparing two ethical frameworks: a utilitarian perspective and a dialogical ethics perspective. Finally, we argue that dialogical ethics can be a balanced, ethical lens that can help conversational agent designers and researchers make design decisions about the gender of an agent

Original language	English
Title of host publication	CHI 22 : CHI Conference on Human Factors in Computing Systems
Editors	David A. Shamma, Steven Drukcer, Simone Barbosa, Cliff Lampe, Caroline Appert, Julie Williamson, Koji Yatani
Number of pages	8
ISBN (Electronic)	978-1-4503-6819-3
DOIs	https://doi.org/10.1145/3334480
Publication status	Published - 2023
Event	2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States Duration: 30 Apr 2022 → 5 May 2022

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Country/Territory	United States
City	Virtual, Online
Period	30/04/22 → 5/05/22

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

Gender-inclusive
Dialogical ethics
Design ethics

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10.1145/3334480

Jung_jiyoung_CUI2022_GenderFinal published version, 10.4 MB

Cite this

Jung, J., Murray-Rust, D. S., Gadiraju, U., & Bozzon, A. (2023). Gender Choices of Conversational Agent: How Today’s Practice Can Shape Tomorrow’s Values. In D. A. Shamma, S. Drukcer, S. Barbosa, C. Lampe, C. Appert, J. Williamson, & K. Yatani (Eds.), CHI 22 : CHI Conference on Human Factors in Computing Systems (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/3334480

Jung, J. ; Murray-Rust, D.S. ; Gadiraju, Ujwal et al. / Gender Choices of Conversational Agent : How Today’s Practice Can Shape Tomorrow’s Values. CHI 22 : CHI Conference on Human Factors in Computing Systems. editor / David A. Shamma ; Steven Drukcer ; Simone Barbosa ; Cliff Lampe ; Caroline Appert ; Julie Williamson ; Koji Yatani. 2023. (Conference on Human Factors in Computing Systems - Proceedings).

@inproceedings{ec0b696182bb43cd8d68e4c1b8beba8e,

title = "Gender Choices of Conversational Agent: How Today{\textquoteright}s Practice Can Shape Tomorrow{\textquoteright}s Values",

abstract = "When creating conversational agents, designers have to make decisions about the way the agents present themselves. In this position paper, we identify and synthesize ethical dilemmas that conversational interface designers and researchers face around gender of conversational agents. First, we identify three layers that cause tension in designing conversational agents{\textquoteright} gender: (i) interactional qualities; (ii) goal-orientation; and (iii) societal issues. We then argue that conversational agent designers and re- searchers can navigate this problem space by comparing two ethical frameworks: a utilitarian perspective and a dialogical ethics perspective. Finally, we argue that dialogical ethics can be a balanced, ethical lens that can help conversational agent designers and researchers make design decisions about the gender of an agent",

keywords = "Gender-inclusive, Dialogical ethics, Design ethics",

author = "J. Jung and D.S. Murray-Rust and Ujwal Gadiraju and Alessandro Bozzon",

note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.; 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 ; Conference date: 30-04-2022 Through 05-05-2022",

year = "2023",

doi = "10.1145/3334480",

language = "English",

series = "Conference on Human Factors in Computing Systems - Proceedings",

editor = "Shamma, {David A.} and Drukcer, {Steven } and Simone Barbosa and Cliff Lampe and Appert, {Caroline } and Williamson, {Julie } and Koji Yatani",

booktitle = "CHI 22 : CHI Conference on Human Factors in Computing Systems",

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Jung, J, Murray-Rust, DS , Gadiraju, U & Bozzon, A 2023, Gender Choices of Conversational Agent: How Today’s Practice Can Shape Tomorrow’s Values. in DA Shamma, S Drukcer, S Barbosa, C Lampe, C Appert, J Williamson & K Yatani (eds), CHI 22 : CHI Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022, Virtual, Online, United States, 30/04/22. https://doi.org/10.1145/3334480

Gender Choices of Conversational Agent: How Today’s Practice Can Shape Tomorrow’s Values. / Jung, J.; Murray-Rust, D.S.; Gadiraju, Ujwal et al.
CHI 22 : CHI Conference on Human Factors in Computing Systems. ed. / David A. Shamma; Steven Drukcer; Simone Barbosa; Cliff Lampe; Caroline Appert; Julie Williamson; Koji Yatani. 2023. (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Gender Choices of Conversational Agent

T2 - 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022

AU - Jung, J.

AU - Murray-Rust, D.S.

AU - Gadiraju, Ujwal

AU - Bozzon, Alessandro

N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

PY - 2023

Y1 - 2023

N2 - When creating conversational agents, designers have to make decisions about the way the agents present themselves. In this position paper, we identify and synthesize ethical dilemmas that conversational interface designers and researchers face around gender of conversational agents. First, we identify three layers that cause tension in designing conversational agents’ gender: (i) interactional qualities; (ii) goal-orientation; and (iii) societal issues. We then argue that conversational agent designers and re- searchers can navigate this problem space by comparing two ethical frameworks: a utilitarian perspective and a dialogical ethics perspective. Finally, we argue that dialogical ethics can be a balanced, ethical lens that can help conversational agent designers and researchers make design decisions about the gender of an agent

AB - When creating conversational agents, designers have to make decisions about the way the agents present themselves. In this position paper, we identify and synthesize ethical dilemmas that conversational interface designers and researchers face around gender of conversational agents. First, we identify three layers that cause tension in designing conversational agents’ gender: (i) interactional qualities; (ii) goal-orientation; and (iii) societal issues. We then argue that conversational agent designers and re- searchers can navigate this problem space by comparing two ethical frameworks: a utilitarian perspective and a dialogical ethics perspective. Finally, we argue that dialogical ethics can be a balanced, ethical lens that can help conversational agent designers and researchers make design decisions about the gender of an agent

KW - Gender-inclusive

KW - Dialogical ethics

KW - Design ethics

U2 - 10.1145/3334480

DO - 10.1145/3334480

M3 - Conference contribution

T3 - Conference on Human Factors in Computing Systems - Proceedings

BT - CHI 22 : CHI Conference on Human Factors in Computing Systems

A2 - Shamma, David A.

A2 - Drukcer, Steven

A2 - Barbosa, Simone

A2 - Lampe, Cliff

A2 - Appert, Caroline

A2 - Williamson, Julie

A2 - Yatani, Koji

Y2 - 30 April 2022 through 5 May 2022

ER -

Jung J, Murray-Rust DS , Gadiraju U , Bozzon A. Gender Choices of Conversational Agent: How Today’s Practice Can Shape Tomorrow’s Values. In Shamma DA, Drukcer S, Barbosa S, Lampe C, Appert C, Williamson J, Yatani K, editors, CHI 22 : CHI Conference on Human Factors in Computing Systems. 2023. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3334480

Gender Choices of Conversational Agent: How Today’s Practice Can Shape Tomorrow’s Values

Abstract

Publication series

Conference

Bibliographical note

Keywords

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