Abstract
In this article, we highlight that going from service design to organisational designing means switching from complicated to complex problems. We show how designers can reframe complicated problems to uncover the deeper, complex issues that caused the problems. Solving complex problems, however,
requires a different approach.
requires a different approach.
| Original language | English |
|---|---|
| Pages (from-to) | 52-57 |
| Number of pages | 6 |
| Journal | Touchpoint, the Journal of Service Design |
| Volume | 11 |
| Issue number | 3 |
| Publication status | Published - 2020 |