Going from Service Design to Organisational Designing

J.B. Klitsie, F.E. Wegener

Research output: Contribution to journalArticleScientific


In this article, we highlight that going from service design to organisational designing means switching from complicated to complex problems. We show how designers can reframe complicated problems to uncover the deeper, complex issues that caused the problems. Solving complex problems, however,
requires a different approach.
Original languageEnglish
Pages (from-to)52-57
Number of pages6
JournalTouchpoint, the Journal of Service Design
Issue number3
Publication statusPublished - 2020


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