TY - GEN
T1 - Governance Challenges of Inter-organizational Digital Public Services Provisioning
T2 - 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in conjunction with the IFIP WG 8.5 International Conference on Electronic Participation, ePart 2020, and the International Conference for E-Democracy and Open Government Conference, CeDEM 2020
AU - Wouters, Stijn
AU - Janssen, Marijn
AU - Crompvoets, Joep
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2020
Y1 - 2020
N2 - Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in inter-organizational digital public service delivery. To do this, we investigated a case study that deals with the creation of digital invoicing services in Belgium. The findings show seven groups of governance challenges that incorporate technical, organizational and inter-organizational factors. Governance challenges can be external, related to the environment and the users, as well as internal, related to the digitalization objectives and governance dynamics. Moreover, as public services evolve over time, so do governance challenges, suggesting that governance regimes may have to evolve accordingly to maintain coordinated service delivery.
AB - Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in inter-organizational digital public service delivery. To do this, we investigated a case study that deals with the creation of digital invoicing services in Belgium. The findings show seven groups of governance challenges that incorporate technical, organizational and inter-organizational factors. Governance challenges can be external, related to the environment and the users, as well as internal, related to the digitalization objectives and governance dynamics. Moreover, as public services evolve over time, so do governance challenges, suggesting that governance regimes may have to evolve accordingly to maintain coordinated service delivery.
KW - E-government
KW - Governance challenges
KW - Inter-organizational collaboration
KW - Public service delivery
UR - http://www.scopus.com/inward/record.url?scp=85096468604&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-57599-1_17
DO - 10.1007/978-3-030-57599-1_17
M3 - Conference contribution
AN - SCOPUS:85096468604
SN - 9783030575984
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 223
EP - 235
BT - Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Proceedings
A2 - Viale Pereira, Gabriela
A2 - Janssen, Marijn
A2 - Lee, Habin
A2 - Lindgren, Ida
A2 - Rodríguez Bolívar, Manuel Pedro
A2 - Scholl, Hans Jochen
A2 - Zuiderwijk, Anneke
PB - Springer
Y2 - 31 August 2020 through 2 September 2020
ER -