Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium

Stijn Wouters*, Marijn Janssen, Joep Crompvoets

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

5 Citations (Scopus)
59 Downloads (Pure)

Abstract

Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in inter-organizational digital public service delivery. To do this, we investigated a case study that deals with the creation of digital invoicing services in Belgium. The findings show seven groups of governance challenges that incorporate technical, organizational and inter-organizational factors. Governance challenges can be external, related to the environment and the users, as well as internal, related to the digitalization objectives and governance dynamics. Moreover, as public services evolve over time, so do governance challenges, suggesting that governance regimes may have to evolve accordingly to maintain coordinated service delivery.

Original languageEnglish
Title of host publicationElectronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Proceedings
EditorsGabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk
PublisherSpringer
Pages223-235
Number of pages13
ISBN (Print)9783030575984
DOIs
Publication statusPublished - 2020
Event19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in conjunction with the IFIP WG 8.5 International Conference on Electronic Participation, ePart 2020, and the International Conference for E-Democracy and Open Government Conference, CeDEM 2020 - Linkoping, Sweden
Duration: 31 Aug 20202 Sept 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12219 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in conjunction with the IFIP WG 8.5 International Conference on Electronic Participation, ePart 2020, and the International Conference for E-Democracy and Open Government Conference, CeDEM 2020
Country/TerritorySweden
CityLinkoping
Period31/08/202/09/20

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

  • E-government
  • Governance challenges
  • Inter-organizational collaboration
  • Public service delivery

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