GQM applied in IT service management

W de Jong

Research output: Chapter in Book/Conference proceedings/Edited volume › Chapter › Scientific › peer-review

Original language	Undefined/Unknown
Title of host publication	The guide to IT service management. Vol. 1
Editors	J van Ben
Place of Publication	London
Publisher	Pearson Education
Pages	312-323
Number of pages	11
ISBN (Print)	0-201-73792-2
Publication status	Published - 2002

Keywords

@inbook{f91a44345af2490180decd85e242ff84,

title = "GQM applied in IT service management",

keywords = "Wiskunde en Informatica, Techniek, technische Wiskunde en Informatica, Boekdeel internat.wet",

author = "{de Jong}, W",

year = "2002",

language = "Undefined/Unknown",

isbn = "0-201-73792-2",

pages = "312--323",

editor = "{van Ben}, J",

booktitle = "The guide to IT service management. Vol. 1",

publisher = "Pearson Education",

}