Has the COVID-19 pandemic affected travellers’ willingness to wait with real-time crowding information?

Travel preferences in public transport (PT) have been substantially affected by the COVID-19 crisis, with rising emphasis on on-board safety and comfort aspects. Hence, real-time crowding information (RTCI) might have become even more instrumental in supporting travel decisions in congested urban PT systems. This study investigates the willingness to wait (WTW) to reduce (or avoid) overcrowding with RTCI in urban PT (bus and tram) journeys, analysing pre- vs. post-COVID travel behaviour attitudes. Stated-preference data and (subsequently estimated) choice models indicate that, while the pre-COVID WTW was primarily driven by mere possibility to avoid an overcrowded first departure, the post-COVID propensity to wait is strongly associated with expectations of seat availability in second departure as well. The ex-post WTW with RTCI seems to have become less-dependent on individual characteristics and more prominent for time-critical (obligatory) trips as well. Our findings underpin the rising relevance of passenger overcrowding in urban PT journeys. Moreover, they help better understand the potential of RTCI in post-pandemic recovery of PT ridership.