How to Address Consumers’ Concerns and Information Needs about Emerging Chemical and Microbial Contaminants in Drinking Water: The Case of GenX in The Netherlands

Liesbeth Claassen, Julia Hartmann, Susanne Wuijts

Research output: Contribution to journalArticleScientificpeer-review

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Abstract

The perceived safety of tap water is an important condition for consumers to drink it. Therefore, addressing consumers’ concerns should be included in the roadmap towards the UN SDG 6 on safe drinking water for all. This paper studies consumers’ information needs regarding emerging contaminants in drinking water using a mental model approach for the development of targeted risk communication. As most consumers expect safe drinking water, free of contamination, communication on emerging contaminants may increase concerns. Here, we showed that communication strategies better tailored to consumers’ information needs result in smaller increases in risk perception compared with existing strategies.
Original languageEnglish
Pages (from-to)1-17
Number of pages17
JournalInternational Journal of Environmental Research and Public Health
Volume18
Issue number20
DOIs
Publication statusPublished - 2021

Keywords

  • drinking water
  • emerging contaminants
  • mental models
  • risk perception
  • risk communication

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