How to Create Personas: Three Persona Creation Methodologies with Implications for Practical Employment

Bernard J. Jansen*, Soon Gyo Jung, Lene Nielsen, Kathleen W. Guan, Joni Salminen

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

7 Citations (Scopus)

Abstract

Background: Personas are a technique for enhanced understanding of users and customers to improve the user-centered design of systems and products. Their creation can be categorized using three persona creation methodologies: Qualitative, Quantitative, and Mixed Methods. Despite the apparent differences in these methodologies, no previous review has systemically compared and contrasted the strengths and weaknesses of each of these methodologies for persona development. Method: This manuscript maps and navigates persona literature to identify the benefits and challenges of these three persona creation methodologies. Furthermore, the strategies and opportunities of the different methodologies are presented. Results: The results summarize the strengths and weaknesses of each of the three principal persona creation methodologies and offer suggestions of the benefits of their employment. Conclusion: In conclusion, we offer insights into the construction and usage of personas for practitioners and researchers, and we propose a framework to determine which persona creation methodology is most suitable for a given context.
Original languageEnglish
Pages (from-to)1-28
Number of pages28
JournalPacific Asia Journal of the Association for Information Systems
Volume14
Issue number3
DOIs
Publication statusPublished - 2022
Externally publishedYes

Keywords

  • Algorithmically-Generated Personas
  • Persona Analytics
  • Persona Science

Fingerprint

Dive into the research topics of 'How to Create Personas: Three Persona Creation Methodologies with Implications for Practical Employment'. Together they form a unique fingerprint.

Cite this