Human Aided Bots

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Abstract

A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic to fill the gaps caused by limitations of fully automated solutions. In this paper we investigate Human Aided Bots, i.e. bots (including chatbots) using humans in the loop to operate. We survey industrial and academic examples of human aided bots, discuss their differences and common patterns, and identify open research questions.
Original languageEnglish
Pages (from-to)36-43
Number of pages8
JournalIEEE Internet Computing
Volume22
Issue number6
DOIs
Publication statusPublished - 2018

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

  • Conversational Agent
  • Chatbot
  • Human Computation
  • Human Aided Bot

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