Impacts of replacing a fixed transit line by a Demand Responsive Transit system

The diffusion of the smartphone and the urban sprawl is pushing both private and public actors to revisit the concept of the demand-responsive transit (DRT). Mokumflex is a DRT pilot program that replaced the regular bus service in low-density areas of Amsterdam, the Netherlands, for 12 months. The close collaboration with the private enterprise that conducted the system but also with the local bus operator allowed the authors to have access to precise databases, giving this article empirical information for both the situation before and after the implementation. These insights help to understand DRT systems and support (future) design of DRT and transit systems. A few indicators were chosen for the comparison: distances, ridership, costs, Greenhouse Gases (GHG), emissions and population’s perception. The ridership dropped, however, for being “demand-tailored”, the mileage per passenger reduced, improving the costs and GHG emissions. In regards to population’s perception, the system enjoyed a good evaluation.