@inproceedings{146e22516c0c49da8badbf267171194f,
title = "Implementing global business services in a plural sourcing context: Conceptualizing modes of service governance",
abstract = "To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far aswe know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centralized and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.",
keywords = "Business services, Exploratory research, Mini-cases, Plural sourcing, Service governance",
author = "Albert Plugge and Shahrokh Nikou",
year = "2021",
doi = "10.24251/HICSS.2021.719",
language = "English",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "IEEE",
pages = "5944--5953",
editor = "Bui, {Tung X.}",
booktitle = "Proceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021",
address = "United States",
note = "54th Annual Hawaii International Conference on System Sciences, HICSS 2021 ; Conference date: 04-01-2021 Through 08-01-2021",
}