Implementing global business services in a plural sourcing context: Conceptualizing modes of service governance

Albert Plugge, Shahrokh Nikou

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

3 Downloads (Pure)

Abstract

To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far aswe know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centralized and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.

Original languageEnglish
Title of host publicationProceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021
EditorsTung X. Bui
Place of PublicationPiscataway, NJ, USA
PublisherIEEE
Pages5944-5953
Number of pages10
ISBN (Electronic)9780998133140
DOIs
Publication statusPublished - 2021
Event54th Annual Hawaii International Conference on System Sciences, HICSS 2021 - Virtual, Online
Duration: 4 Jan 20218 Jan 2021

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2020-January
ISSN (Print)1530-1605

Conference

Conference54th Annual Hawaii International Conference on System Sciences, HICSS 2021
CityVirtual, Online
Period4/01/218/01/21

Keywords

  • Business services
  • Exploratory research
  • Mini-cases
  • Plural sourcing
  • Service governance

Fingerprint

Dive into the research topics of 'Implementing global business services in a plural sourcing context: Conceptualizing modes of service governance'. Together they form a unique fingerprint.

Cite this