Improving airplane boarding time: A review, a field study and an experiment with a new way of hand luggage stowing

Jessica Coppens, Sagar Dangal, Mirte Vendel, Shabila Anjani, Stefan Akkerman, Suzanne Hiemstra-van Mastrigt, Peter Vink

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)
59 Downloads (Pure)

Abstract

The airplane (de)boarding process is not organized optimally. The goal of this paper is to search for improvement possibilities. In this paper literature is reviewed, boarding characteristics are studied in a field study and a pilot study with a new way of hand luggage stowing is performed. Computer simulations indicate that there are more efficient boarding methods than those currently in use, like the reverse pyramid method which starts window seat columns in the back and ends with aisle seat columns in the front. The literature also shows that hand luggage stowing in the overhead lockers can block other passengers increasing the boarding time. Also, the field observations and the pilot test indicate that hand luggage stowing could block the aisle and is one of the main elements in boarding that influences passenger experience and boarding time. Training and preparing the boarding process could potentially reduce the boarding time by 3-4 minutes, but further research is needed to prove this.
Original languageEnglish
Article number7
Pages (from-to)1-19
Number of pages19
JournalInternational Journal of Aviation, Aeronautics, and Aerospace
Volume5
Issue number2
DOIs
Publication statusPublished - 2018

Fingerprint Dive into the research topics of 'Improving airplane boarding time: A review, a field study and an experiment with a new way of hand luggage stowing'. Together they form a unique fingerprint.

Cite this