@inproceedings{86c2ee17f3f449e69a747d230666f4db,
title = "Improving Governmental Service Delivery: Disintermediation and Re-Intermediation Strategies for Multi-Channel Management.",
keywords = "Conf.proc. > 3 pag",
author = "MFWHA Janssen and AJ Klievink",
year = "2008",
language = "Undefined/Unknown",
isbn = "978-1-906638-09-2",
publisher = "Academic Pulishing",
pages = "319--325",
editor = "Dan Remenyi",
booktitle = "Proceedings of the 8th European Conference on e-Government",
note = "The 8th European Conference on e-Government ; Conference date: 10-07-2008 Through 11-07-2008",
}