Intentions to use ride-sourcing services in Vietnam: What happens after three months without COVID-19 infections?

Duy Quy Nguyen-Phuoc*, Oscar Oviedo-Trespalacios, Minh Hieu Nguyen, My Thanh Tran Dinh, Diep Ngoc Su

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

6 Citations (Scopus)


The COVID-19 pandemic has brought new risks and stress for paid transport users worldwide. COVID-19 has changed mobility dynamics worldwide, including low- and middle-income countries (e.g., Vietnam). The present study aims to provide an in-depth understanding of ride-sourcing passengers' behavioural intentions when COVID-19 pandemic management successfully prevented community transmission by extending the TPB with two constructs: perceived virus infection risk and problem-focused coping. Using self-administered questionnaires, data were collected from ride-sourcing customers in Ho Chi Minh City (Vietnam). A total of 540 responses were used for validating the proposed theorethical model. The structural equation model results indicate that problem-focused coping is a multi-faceted construct with two dimensions: problem-solving and self-protection. Also, problem-focused coping has the highest total effect on the intention to use ride-sourcing services following a period of COVID-19 suppression (3 months without identified cases). The findings also reveal that attitude partially mediates the link between problem-focused coping and behavioural intention. The results of this study could be used to develop strategies to promote ride-sourcing services in the aftermath of the COVID-19 pandemic.
Original languageEnglish
Article number103691
Publication statusPublished - 2022
Externally publishedYes


  • Attitude
  • COVID-19
  • Pandemic
  • Problem-focused coping
  • Ride-sourcing
  • Road user behaviour


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