Introducing application sharing in call centers: technological, user and organizational features.

JJ Beumer, B van den Hooff

    Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

    Original languageUndefined/Unknown
    Title of host publicationProceedings of the XIII Biennial Conference of the International Telecommunications Society. Op CD Rom.
    Place of PublicationBuenos Aires
    PublisherITS
    Pages-
    Publication statusPublished - 2000

    Publication series

    Name
    PublisherITS

    Keywords

    • ZX Int.klas.verslagjaar < 2002

    Cite this

    Beumer, JJ., & van den Hooff, B. (2000). Introducing application sharing in call centers: technological, user and organizational features. In Proceedings of the XIII Biennial Conference of the International Telecommunications Society. Op CD Rom. (pp. -). ITS.