Introducing application sharing in call centers: technological, user and organizational features.

JJ Beumer, B van den Hooff

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific

Original language	Undefined/Unknown
Title of host publication	Proceedings of the XIII Biennial Conference of the International Telecommunications Society. Op CD Rom.
Place of Publication	Buenos Aires
Publisher	ITS
Pages	-
Publication status	Published - 2000

Name
Publisher	ITS

Keywords

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title = "Introducing application sharing in call centers: technological, user and organizational features.",

keywords = "ZX Int.klas.verslagjaar < 2002",

author = "JJ Beumer and \{van den Hooff\}, B",

year = "2000",

language = "Undefined/Unknown",

publisher = "ITS",

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booktitle = "Proceedings of the XIII Biennial Conference of the International Telecommunications Society. Op CD Rom.",

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Introducing application sharing in call centers: technological, user and organizational features. / Beumer, JJ; van den Hooff, B.
Proceedings of the XIII Biennial Conference of the International Telecommunications Society. Op CD Rom.. Buenos Aires: ITS, 2000. p. -.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific

TY - GEN

T1 - Introducing application sharing in call centers: technological, user and organizational features.

AU - Beumer, JJ

AU - van den Hooff, B

PY - 2000

Y1 - 2000

KW - ZX Int.klas.verslagjaar < 2002

M3 - Conference contribution

SP - -

BT - Proceedings of the XIII Biennial Conference of the International Telecommunications Society. Op CD Rom.

PB - ITS

CY - Buenos Aires

ER -