Involving the crowd in future museum experience design

Arnold Vermeeren, Licia Calvi, Amalia Sabiescu, Raffaella Trocchianesi, Dagny Stuedahl, Elisa Giaccardi

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

5 Citations (Scopus)


A general trend of museums and cultural heritage institutions besides digitizing their collections is to involve the public more and at various levels. Technology plays an increasingly important role in this involvement. Developments we have observed in museum experience design, include trends towards 1) dialogical engagement of the public; 2) addressing crowds as audiences; 3) the use of Internet of Things (IoT) and Do-It-Yourself (DIY) technology in museums; and 4) designing for museum systems and institutional ecologies instead of for individual museums only. In this one-day workshop we especially focus on exploring the implications of museums reaching out to crowds beyond their local communities, and of museums increasingly becoming part of connected museum systems and large institutional ecosystems. By means of a tangible game we will brainstorm about future opportunities and challenges, cluster and evaluate them, and suggest future work.

Original languageEnglish
Title of host publicationCHI EA' 16
Subtitle of host publicationProceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems
Place of PublicationNew York
PublisherAssociation for Computing Machinery (ACM)
Number of pages8
ISBN (Electronic)978-1-4503-4082-3
Publication statusPublished - 2016
Event34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016 - San Jose, United States
Duration: 7 May 201612 May 2016


Conference34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016
CountryUnited States
CitySan Jose


  • Crowds
  • Design
  • Experience
  • Museum systems
  • Museums


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