@inproceedings{ad5c0db3e7114e2981e43f25cc821541,
title = "Issues in Relationship Management for Obtaining the Benefits of a Shared Service Center",
keywords = "Conf.proc. > 3 pag",
author = "MFWHA Janssen and Anton Joha",
year = "2004",
language = "Undefined/Unknown",
isbn = "1-58113-930-6",
publisher = "Association for Computing Machinery (ACM)",
pages = "219--228",
editor = "Marijn Janssen and Henk Sol and Ren{\'e} Wagenaar",
booktitle = "Sixth International Conference on Electronic Commerce ICEC04: Towards a New Services Landscape",
address = "United States",
}