Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles?

Soyeon Kim; Elmer Van Grondelle; Ilse Van Zeumeren; Alexander G. Mirnig; Kristina Stojmenova

doi:10.1145/3544999.3550159

Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles?

Soyeon Kim, Elmer Van Grondelle, Ilse Van Zeumeren, Alexander G. Mirnig, Kristina Stojmenova

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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Abstract

In automated vehicles, the driver and the vehicle make a decision on the driving. However, there is no guarantee that drivers always agree or follow the system's decision. Drivers can reject the system's proposal or regain control, and it reduces the usefulness of automated vehicles. When a decision conflict happens, the vehicle can negotiate with the driver. Human-human communication depends on the individual's attitude and situation. Similarly, the negotiation style needs to differ depending on the context of conflict and the cause of disagreement. In this workshop, we address the negotiation approach to designing HMI and discuss considerations for applying the human-human negotiation style to human-automated vehicle interaction design. HMI design using a negotiation approach can address the decision conflict between humans and automation and expect enhancing trust and acceptance.

Original language	English
Title of host publication	Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022
Publisher	Association for Computing Machinery (ACM)
Pages	179-181
Number of pages	3
ISBN (Electronic)	978-1-4503-9428-4
DOIs	https://doi.org/10.1145/3544999.3550159
Publication status	Published - 2022
Event	14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022 - Seoul, Korea, Republic of Duration: 17 Sept 2022 → 20 Sept 2022

Publication series

Name	Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022

Conference

Conference	14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022
Country/Territory	Korea, Republic of
City	Seoul
Period	17/09/22 → 20/09/22

Bibliographical note

Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-care
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

Automated driving
Design thinking
Human-machine interaction
Negotiation

Access to Document

10.1145/3544999.3550159

3544999.3550159Final published version, 442 KB

Cite this

Kim, S., Van Grondelle, E., Van Zeumeren, I., Mirnig, A. G., & Stojmenova, K. (2022). Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles? In Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022 (pp. 179-181). (Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022). Association for Computing Machinery (ACM). https://doi.org/10.1145/3544999.3550159

Kim, Soyeon ; Van Grondelle, Elmer ; Van Zeumeren, Ilse et al. / Let's Negotiate with Automation : How can Humans and HMIs Negotiate Disagreement on Automated Vehicles?. Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022. Association for Computing Machinery (ACM), 2022. pp. 179-181 (Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022).

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title = "Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles?",

abstract = "In automated vehicles, the driver and the vehicle make a decision on the driving. However, there is no guarantee that drivers always agree or follow the system's decision. Drivers can reject the system's proposal or regain control, and it reduces the usefulness of automated vehicles. When a decision conflict happens, the vehicle can negotiate with the driver. Human-human communication depends on the individual's attitude and situation. Similarly, the negotiation style needs to differ depending on the context of conflict and the cause of disagreement. In this workshop, we address the negotiation approach to designing HMI and discuss considerations for applying the human-human negotiation style to human-automated vehicle interaction design. HMI design using a negotiation approach can address the decision conflict between humans and automation and expect enhancing trust and acceptance. ",

keywords = "Automated driving, Design thinking, Human-machine interaction, Negotiation",

author = "Soyeon Kim and {Van Grondelle}, Elmer and {Van Zeumeren}, Ilse and Mirnig, {Alexander G.} and Kristina Stojmenova",

note = "Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.; 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022 ; Conference date: 17-09-2022 Through 20-09-2022",

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Kim, S , Van Grondelle, E, Van Zeumeren, I, Mirnig, AG & Stojmenova, K 2022, Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles? in Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022. Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022, Association for Computing Machinery (ACM), pp. 179-181, 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022, Seoul, Korea, Republic of, 17/09/22. https://doi.org/10.1145/3544999.3550159

Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles? / Kim, Soyeon ; Van Grondelle, Elmer; Van Zeumeren, Ilse et al.
Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022. Association for Computing Machinery (ACM), 2022. p. 179-181 (Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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AU - Van Zeumeren, Ilse

AU - Mirnig, Alexander G.

AU - Stojmenova, Kristina

N1 - Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

PY - 2022

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N2 - In automated vehicles, the driver and the vehicle make a decision on the driving. However, there is no guarantee that drivers always agree or follow the system's decision. Drivers can reject the system's proposal or regain control, and it reduces the usefulness of automated vehicles. When a decision conflict happens, the vehicle can negotiate with the driver. Human-human communication depends on the individual's attitude and situation. Similarly, the negotiation style needs to differ depending on the context of conflict and the cause of disagreement. In this workshop, we address the negotiation approach to designing HMI and discuss considerations for applying the human-human negotiation style to human-automated vehicle interaction design. HMI design using a negotiation approach can address the decision conflict between humans and automation and expect enhancing trust and acceptance.

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PB - Association for Computing Machinery (ACM)

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Kim S , Van Grondelle E, Van Zeumeren I, Mirnig AG, Stojmenova K. Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles? In Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022. Association for Computing Machinery (ACM). 2022. p. 179-181. (Adjunct Proceedings - 14th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2022). doi: 10.1145/3544999.3550159

Let's Negotiate with Automation: How can Humans and HMIs Negotiate Disagreement on Automated Vehicles?

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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