@phdthesis{81917d8b2a6a4699afe582240d63b5d1,
title = "Lost in Digitalisation? Navigating public transport in the digital era",
abstract = "Technological advancements have transformed how travellers access and navigate transport systems. This thesis analyses how such developments impact (potential) public transport users, especially those struggling with digital technologies. It also explores ways to mitigate potentially exclusionary effects of digitalisation in transport, helping transport operators, authorities and policymakers ensure that digitalisation does not disadvantage vulnerable users. ",
keywords = "Public transport, Digitalisation, Accessibility, Digital inequality, Transport disadvantage, Transport-related social exclusion, Technology, Shared mobility, Transport poverty, Accessibility poverty framework, the Netherlands, Digital divide, Inclusive transportation, Qualitative methods, Survey, Smartphone, Digital skills, Transport equity, Inclusive design, Illiteracy, Literature review, Philosophy of technology, Indispensability, Policy measures, Coping strategies, Semi-structured interview",
author = "A.L.M. Durand",
year = "2025",
doi = "10.4233/uuid:81917d8b-2a6a-4699-afe5-82240d63b5d1",
language = "English",
isbn = "978-90-5584-362-6",
series = "TRAIL Thesis Series, the Netherlands Research School TRAIL",
type = "Dissertation (TU Delft)",
school = "Delft University of Technology",
}