Lost in Digitalisation? Navigating public transport in the digital era

Research output: ThesisDissertation (TU Delft)

53 Downloads (Pure)

Abstract

Technological advancements have transformed how travellers access and navigate transport systems. This thesis analyses how such developments impact (potential) public transport users, especially those struggling with digital technologies. It also explores ways to mitigate potentially exclusionary effects of digitalisation in transport, helping transport operators, authorities and policymakers ensure that digitalisation does not disadvantage vulnerable users.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Delft University of Technology
Supervisors/Advisors
  • Hoogendoorn, S.P., Promotor
  • van Oort, N., Promotor
Thesis sponsors
Award date13 May 2025
Print ISBNs978-90-5584-362-6
DOIs
Publication statusPublished - 2025

Keywords

  • Public transport
  • Digitalisation
  • Accessibility
  • Digital inequality
  • Transport disadvantage
  • Transport-related social exclusion
  • Technology
  • Shared mobility
  • Transport poverty
  • Accessibility poverty framework
  • the Netherlands
  • Digital divide
  • Inclusive transportation
  • Qualitative methods
  • Survey
  • Smartphone
  • Digital skills
  • Transport equity
  • Inclusive design
  • Illiteracy
  • Literature review
  • Philosophy of technology
  • Indispensability
  • Policy measures
  • Coping strategies
  • Semi-structured interview

Country (case study)

  • Netherlands

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