Making enterprise information systems resilient against disruptive events: a conceptual view

Boris Shishkov, Alexander Verbraeck

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Abstract

Enterprise Information Systems (EIS) are designed to deal with normal variability in their inputs and data. Empowered by CONTEXT-AWARENESS, some EIS even count on sensors and/or data analytics for capturing changes outside of the system. Nevertheless, context-awareness would often fail when EIS are affected by (large-scale) disruptive events, such as disasters, virus outbreaks, or military conflicts. Hence, in the current paper, we take a step forward, by considering context-awareness for disruptive events. We combine context-awareness with risk management techniques, such as FMECA and FTA, that are useful for defining and mitigating risk events. To avoid having to define the likelihood for such very-low-probability disruptive risks, we use CONSEQUENCE-BASED RISK MANAGEMENT rather than traditional risk management. We augment this approach with the context-awareness paradigm, delivering a contribution that is two-fold: (i) We propose context-awareness-related measures and consequence-based-risk-management-related measures, to address disruptive events; (ii) We reflect this in a method featuring the application of context-awareness and risk management for designing robust and resilient EIS.

Original languageEnglish
Title of host publicationBusiness Modeling and Software Design - 10th International Symposium, BMSD 2020, Proceedings
EditorsBoris Shishkov, Boris Shishkov, Boris Shishkov
PublisherSpringer Open
Pages38-54
Number of pages17
ISBN (Print)9783030523053
DOIs
Publication statusPublished - 2020
Event10th International Symposium on Business Modeling and Software Design, BMSD 2020 - Berlin, Germany
Duration: 6 Jul 20208 Jul 2020

Publication series

NameLecture Notes in Business Information Processing
Volume391 LNBIP
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference10th International Symposium on Business Modeling and Software Design, BMSD 2020
CountryGermany
CityBerlin
Period6/07/208/07/20

Keywords

  • Context-awareness
  • Enterprise information system
  • Resilience
  • Risk management

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    Shishkov, B., & Verbraeck, A. (2020). Making enterprise information systems resilient against disruptive events: a conceptual view. In B. Shishkov, B. Shishkov, & B. Shishkov (Eds.), Business Modeling and Software Design - 10th International Symposium, BMSD 2020, Proceedings (pp. 38-54). (Lecture Notes in Business Information Processing; Vol. 391 LNBIP). Springer Open. https://doi.org/10.1007/978-3-030-52306-0_3