@inproceedings{6b7afb0238ff4cb18d30654c2723ef32,
title = "Making it real: Successful service innovation through integrated service implementation",
author = "C Beck and G Calabretta and {de Lille}, CSH and {van der Veen}, O",
note = "geen isbn; 21st International product development management conference {"} Innovation through engineering, business and design {"},Limerick, Ireland ; Conference date: 15-06-2014 Through 17-06-2014",
year = "2014",
language = "English",
publisher = "s.n.",
pages = "1--12",
editor = "s.n.",
booktitle = "21st International product development management conference {"} Innovation through engineering, business and design {"},",
}