Making sense of data in a service design education

Amalia De Götzen, Luca Simeone, Nicola Morelli, Péter Kun

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review


Digital data has a considerable role in our everyday lives: we use publicly available data to find out about weather, traffic or pollution, we track ourselves and we release our private data to monitor our health and to get advices from our favourite apps, we relate on services that digest big amount of data to predict what will happen next. In this era of “living services”, what kind of data literacy is needed to equip a service designer? Is there a need to rethink of service design tools so that data will be explicitly taken into account in the design process? Is there a need to update service design curricula to embrace these challenges? All of these questions will be discussed through a specific case: a workshop on data exploration held at the Service Systems Design Master at Aalborg University in Copenhagen to investigate the role of data literacy in a service design university program.
Original languageEnglish
Title of host publicationServDes.2018 Service Design Proof of Concept
Subtitle of host publicationProceedings of the ServDes.2018 Conference
EditorsA. Meroni, A.M.O. Medina, B. Villari
PublisherLinköping University Electronic Press
Number of pages11
ISBN (Print)978-91-7685-237-8
Publication statusPublished - 2018
EventServDes.2018 : Service Design Proof of Concept - Politecnico di Milano, Milano, Italy
Duration: 18 Jun 201820 Jun 2018

Publication series

NameLinköping Electronic Conference Proceedings
PublisherLinköping University Electronic Press, Linköpings universitet
ISSN (Print)1650-3686
ISSN (Electronic)1650-3740




  • service design education
  • data literacy
  • service design tools


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