Management of National eID Infrastructure as a State-Critical Asset and Public-private Partnership: Learning from the Case of Estonia

Silvia Lips*, Valentyna Tsap, Nitesh Bharosa, Robert Krimmer, Tanel Tammet, Dirk Draheim

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

4 Citations (Scopus)
76 Downloads (Pure)

Abstract

In the management of national electronic identity (eID) infrastructure, cooperation between public and private parties becomes more and more important, as the mutual dependencies between the provision of e-services and the provision of the national public key infrastructure (PKI) continuously increases. Yet, it is not clear which key factors affect the public-private collaboration in the eID field, as existing studies do not provide insight into this particular matter. Therefore, we aim to identify the factors that affect public-private partnership (PPP) in the field of eID. We also describe feasible formats that help to improve the cooperation between the two sectors, based on insights from the case of Estonia. In service of that study, we conducted twelve qualitative interviews with high-level experts representing several parties from the public and the private sector. By conducting a thematic analysis of the interviews, we identified five key factors for successful PPP in the eID field, i.e., engagement, joint understanding, two-way communication, clear role division, and process orientation. Furthermore, we generalize our results by discussing, in how far the found cooperation formats can be used by stakeholders to manage state-critical information technology (IT) infrastructure components similar to eID such as mobile phone services, data transmission services and digital signature services.
Original languageEnglish
Pages (from-to)2439-2456
Number of pages18
JournalInformation Systems Frontiers
Volume25
Issue number6
DOIs
Publication statusPublished - 2023

Keywords

  • Critical infrastructure management
  • Electronic identity
  • Identity management
  • Public-private partnership

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