TY - JOUR
T1 - Management of National eID Infrastructure as a State-Critical Asset and Public-private Partnership
T2 - Learning from the Case of Estonia
AU - Lips, Silvia
AU - Tsap, Valentyna
AU - Bharosa, Nitesh
AU - Krimmer, Robert
AU - Tammet, Tanel
AU - Draheim, Dirk
PY - 2023
Y1 - 2023
N2 - In the management of national electronic identity (eID) infrastructure, cooperation between public and private parties becomes more and more important, as the mutual dependencies between the provision of e-services and the provision of the national public key infrastructure (PKI) continuously increases. Yet, it is not clear which key factors affect the public-private collaboration in the eID field, as existing studies do not provide insight into this particular matter. Therefore, we aim to identify the factors that affect public-private partnership (PPP) in the field of eID. We also describe feasible formats that help to improve the cooperation between the two sectors, based on insights from the case of Estonia. In service of that study, we conducted twelve qualitative interviews with high-level experts representing several parties from the public and the private sector. By conducting a thematic analysis of the interviews, we identified five key factors for successful PPP in the eID field, i.e., engagement, joint understanding, two-way communication, clear role division, and process orientation. Furthermore, we generalize our results by discussing, in how far the found cooperation formats can be used by stakeholders to manage state-critical information technology (IT) infrastructure components similar to eID such as mobile phone services, data transmission services and digital signature services.
AB - In the management of national electronic identity (eID) infrastructure, cooperation between public and private parties becomes more and more important, as the mutual dependencies between the provision of e-services and the provision of the national public key infrastructure (PKI) continuously increases. Yet, it is not clear which key factors affect the public-private collaboration in the eID field, as existing studies do not provide insight into this particular matter. Therefore, we aim to identify the factors that affect public-private partnership (PPP) in the field of eID. We also describe feasible formats that help to improve the cooperation between the two sectors, based on insights from the case of Estonia. In service of that study, we conducted twelve qualitative interviews with high-level experts representing several parties from the public and the private sector. By conducting a thematic analysis of the interviews, we identified five key factors for successful PPP in the eID field, i.e., engagement, joint understanding, two-way communication, clear role division, and process orientation. Furthermore, we generalize our results by discussing, in how far the found cooperation formats can be used by stakeholders to manage state-critical information technology (IT) infrastructure components similar to eID such as mobile phone services, data transmission services and digital signature services.
KW - Critical infrastructure management
KW - Electronic identity
KW - Identity management
KW - Public-private partnership
UR - http://www.scopus.com/inward/record.url?scp=85146229260&partnerID=8YFLogxK
U2 - 10.1007/s10796-022-10363-5
DO - 10.1007/s10796-022-10363-5
M3 - Article
AN - SCOPUS:85146229260
SN - 1387-3326
VL - 25
SP - 2439
EP - 2456
JO - Information Systems Frontiers
JF - Information Systems Frontiers
IS - 6
ER -