@inbook{9f64c99f2e0d429c9bf1f6f98ef45849,
title = "Managing In-Company Standardisation while Avoiding Resistance: A Philosophical-Empirical Approach",
abstract = "Standards may be an advantage for a company but employees often resist them because they feel they are forced to behave in a certain way. This chapter uses a philosophical approach to study why staff tend to resist company standardisation initiatives. Foucault and Habermas provide insights into the reasons for this resistance but do not solve the tension between freedom and control. Dooyeweerd{\textquoteright}s philosophy seems to be more promising. This chapter uses a company standardisation project of an automotive supplier to examine three philosophical approaches to understand resistance to standards and to investigate how this resistance can be avoided by managing in-company standardisation in a more holistic way.",
keywords = "ISO 9001, Resistance, Foucault, Habermas, Dooyeweerd, Quality management",
author = "Haverkamp Ries and {de Vries}, Henk",
note = "ISO TS 16949",
year = "2016",
doi = "10.4018/978-1-4666-9737-9",
language = "English",
isbn = "9781466697379",
series = "Advances in IT Standards and Standardization Research",
publisher = "IGI Global",
pages = "184--213",
editor = "Kai Jakobs",
booktitle = "Effective Standardization Management in Corporate Settings",
}