Managing In-Company Standardisation while Avoiding Resistance: A Philosophical-Empirical Approach

Haverkamp Ries, Henk de Vries

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Abstract

Standards may be an advantage for a company but employees often resist them because they feel they are forced to behave in a certain way. This chapter uses a philosophical approach to study why staff tend to resist company standardisation initiatives. Foucault and Habermas provide insights into the reasons for this resistance but do not solve the tension between freedom and control. Dooyeweerd’s philosophy seems to be more promising. This chapter uses a company standardisation project of an automotive supplier to examine three philosophical approaches to understand resistance to standards and to investigate how this resistance can be avoided by managing in-company standardisation in a more holistic way.
Original languageEnglish
Title of host publicationEffective Standardization Management in Corporate Settings
EditorsKai Jakobs
Place of PublicationHershey, PA
PublisherIGI Global
Pages184-213
Number of pages30
ISBN (Electronic)9781466697386
ISBN (Print)9781466697379
DOIs
Publication statusPublished - 2016

Publication series

NameAdvances in IT Standards and Standardization Research
PublisherIGI Global

Keywords

  • ISO 9001
  • Resistance
  • Foucault
  • Habermas
  • Dooyeweerd
  • Quality management

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