Measuring system-level impacts of corporate mobility as a service (CMaaS) based on empirical evidence

Corporate Mobility as a Service (CMaaS) is a type of MaaS that enables mobility within as well as to and from a worksite for employees. The expected benefits of CMaaS are to support a shift towards more sustainable and more effective work-related transport activities. There is a lack of knowledge regarding the impacts of CMaaS and how its performance should be measured. This paper proposes an evaluation framework to measure CMaaS impacts at a system level. The proposed evaluation framework is then applied to evaluate a real CMaaS deployment in Sweden. This paper contributes to knowledge building and guidance to support policy and decision making for CMaaS development and implementation in the future.