Measuring the quality of humanitarian information products: Insights from the 2015 Nepal earthquake

Hossein Baharmand, Tina Comes

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Abstract

Information plays a critical role in humanitarian assistance. It has become a product that is shared for multiple purposes such as situational awareness, decision-making, coordination, reporting, and attracting funding. In the aftermath of sudden onset disasters, humanitarians are constrained with huge workload, time pressure, and uncertainties and thus, information products are often criticized with respect to quality issues. In this paper, we aim at developing an empirically grounded framework that can measure the quality of information products through accuracy, objectivity, completeness, and consistency. We validate the framework with the help of practitioners and apply it to the information products of UN WFP for the 2015 Nepal earthquake response. Our analysis shows that the quality of studied information products could be improved with respect to consistency, accuracy, and objectivity. We discuss the implications of our study and propose future research directions.

Original languageEnglish
Title of host publicationProceedings of Trends and Advances in Information Systems and Technologies
EditorsÁlvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo
PublisherSpringer
Pages132-141
Number of pages10
Volume745
ISBN (Print)9783319777023
DOIs
Publication statusPublished - 2018
Event6th World Conference on Information Systems and Technologies, WorldCIST 2018 - Naples, Italy
Duration: 27 Mar 201829 Mar 2018

Publication series

NameAdvances in Intelligent Systems and Computing
Volume745
ISSN (Print)21945357

Conference

Conference6th World Conference on Information Systems and Technologies, WorldCIST 2018
CountryItaly
CityNaples
Period27/03/1829/03/18

Keywords

  • 2015 Nepal earthquake
  • Case study
  • Framework
  • Humanitarian response
  • Information quality

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    Baharmand, H., & Comes, T. (2018). Measuring the quality of humanitarian information products: Insights from the 2015 Nepal earthquake. In Á. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Proceedings of Trends and Advances in Information Systems and Technologies (Vol. 745, pp. 132-141). (Advances in Intelligent Systems and Computing; Vol. 745). Springer. https://doi.org/10.1007/978-3-319-77703-0_13