TY - GEN
T1 - Measuring the quality of humanitarian information products
T2 - 6th World Conference on Information Systems and Technologies, WorldCIST 2018
AU - Baharmand, Hossein
AU - Comes, Tina
PY - 2018
Y1 - 2018
N2 - Information plays a critical role in humanitarian assistance. It has become a product that is shared for multiple purposes such as situational awareness, decision-making, coordination, reporting, and attracting funding. In the aftermath of sudden onset disasters, humanitarians are constrained with huge workload, time pressure, and uncertainties and thus, information products are often criticized with respect to quality issues. In this paper, we aim at developing an empirically grounded framework that can measure the quality of information products through accuracy, objectivity, completeness, and consistency. We validate the framework with the help of practitioners and apply it to the information products of UN WFP for the 2015 Nepal earthquake response. Our analysis shows that the quality of studied information products could be improved with respect to consistency, accuracy, and objectivity. We discuss the implications of our study and propose future research directions.
AB - Information plays a critical role in humanitarian assistance. It has become a product that is shared for multiple purposes such as situational awareness, decision-making, coordination, reporting, and attracting funding. In the aftermath of sudden onset disasters, humanitarians are constrained with huge workload, time pressure, and uncertainties and thus, information products are often criticized with respect to quality issues. In this paper, we aim at developing an empirically grounded framework that can measure the quality of information products through accuracy, objectivity, completeness, and consistency. We validate the framework with the help of practitioners and apply it to the information products of UN WFP for the 2015 Nepal earthquake response. Our analysis shows that the quality of studied information products could be improved with respect to consistency, accuracy, and objectivity. We discuss the implications of our study and propose future research directions.
KW - 2015 Nepal earthquake
KW - Case study
KW - Framework
KW - Humanitarian response
KW - Information quality
UR - http://resolver.tudelft.nl/uuid:4c4a8668-8a26-4f7d-8a21-1bea5ca1da1f
UR - http://www.scopus.com/inward/record.url?scp=85045147293&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-77703-0_13
DO - 10.1007/978-3-319-77703-0_13
M3 - Conference contribution
SN - 9783319777023
VL - 745
T3 - Advances in Intelligent Systems and Computing
SP - 132
EP - 141
BT - Proceedings of Trends and Advances in Information Systems and Technologies
A2 - Rocha, Álvaro
A2 - Adeli, Hojjat
A2 - Reis, Luís Paulo
A2 - Costanzo, Sandra
PB - Springer
Y2 - 27 March 2018 through 29 March 2018
ER -