MetroMapping: Development of a methodology to redesign care paths to support Shared Decision Making

I.P.M. Griffioen-Van Dijk, M. Melles, J.A.C. Rietjens, Marion Van der Kolk, H.M.J.J. Snelders, Anne Stiggelbout*

*Corresponding author for this work

Research output: Contribution to journalMeeting AbstractScientific

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To support shared decision-making (SDM), in- itiatives are often focussed mainly on communication in the en- counter and the use of decision aids. Our previous research (Griffioen et al. Cancer Med 2021) revealed: decision-making as a sequence of (un)planned moments before, during, after the con- sultation; work for patients and relatives to acquire/understand/re- call information; often unclear roles and tasks, and unexpected energy drains (due to, e.g., changes in the trajectory). We aimed to develop a service design methodology to improve SDM. The entire patient journey is considered a service. All ‘touch points’ (leaflets, devices, etc.) become parts of a consistent service, supporting stakeholders’ decision making. We used oncology as a case.
Original languageEnglish
Article number0.0.9.5
Pages (from-to)91-91
Number of pages1
JournalPatient Education and Counseling
Publication statusPublished - 2023

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


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