TY - JOUR
T1 - MetroMapping
T2 - Development of a methodology to redesign care paths to support Shared Decision Making
AU - Griffioen-Van Dijk, I.P.M.
AU - Melles, M.
AU - Rietjens, J.A.C.
AU - Van der Kolk, Marion
AU - Snelders, H.M.J.J.
AU - Stiggelbout, Anne
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2023
Y1 - 2023
N2 - To support shared decision-making (SDM), in- itiatives are often focussed mainly on communication in the en- counter and the use of decision aids. Our previous research (Griffioen et al. Cancer Med 2021) revealed: decision-making as a sequence of (un)planned moments before, during, after the con- sultation; work for patients and relatives to acquire/understand/re- call information; often unclear roles and tasks, and unexpected energy drains (due to, e.g., changes in the trajectory). We aimed to develop a service design methodology to improve SDM. The entire patient journey is considered a service. All ‘touch points’ (leaflets, devices, etc.) become parts of a consistent service, supporting stakeholders’ decision making. We used oncology as a case.
AB - To support shared decision-making (SDM), in- itiatives are often focussed mainly on communication in the en- counter and the use of decision aids. Our previous research (Griffioen et al. Cancer Med 2021) revealed: decision-making as a sequence of (un)planned moments before, during, after the con- sultation; work for patients and relatives to acquire/understand/re- call information; often unclear roles and tasks, and unexpected energy drains (due to, e.g., changes in the trajectory). We aimed to develop a service design methodology to improve SDM. The entire patient journey is considered a service. All ‘touch points’ (leaflets, devices, etc.) become parts of a consistent service, supporting stakeholders’ decision making. We used oncology as a case.
U2 - 10.1016/j.pec.2022.10.213
DO - 10.1016/j.pec.2022.10.213
M3 - Meeting Abstract
SN - 0738-3991
VL - 109
SP - 91
EP - 91
JO - Patient Education and Counseling
JF - Patient Education and Counseling
M1 - 0.0.9.5
ER -