@inproceedings{475d09ef5d2341899ceedf738d9536b4,
title = "Modeling consumer touchpoints for service design",
keywords = "Conf.proc. > 3 pag",
author = "F Secomandi and D Snelders and HJ Hultink and PG Badke-Schaub",
year = "2008",
language = "Undefined/Unknown",
publisher = "Dongseo University Korea",
pages = "285--291",
editor = "S.n.",
booktitle = "Proceedings of the International Service Innovation Design Conference 2008",
note = "International Service Innovation Design Conference 2008, Busan, South Korea ; Conference date: 20-10-2008 Through 22-10-2008",
}