Multi-channel services design: customer focus vis-a-vis channel coherence

Research output: Contribution to journalArticleScientificpeer-review

1 Citation (Scopus)
Original languageEnglish
Pages (from-to)65-81
Number of pages17
JournalJournal of Design Research
Volume9
Issue number1
Publication statusPublished - 2011

Keywords

  • academic journal papers
  • Peer-lijst tijdschrift

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