Multichannel Service Design Processes: Challenges and Solutions

LPA Simons; WAGA Bouwman

Multichannel Service Design Processes: Challenges and Solutions

Information and Communication Technology

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

Original language	Undefined/Unknown
Title of host publication	Proceedings of the 25th McMaster World Congress - Management of Electronic Business
Editors	C Bart, N. Bontis, M. Head
Place of Publication	Ontario
Publisher	Hamilton University
Pages	1-17
Number of pages	17
ISBN (Print)	geen
Publication status	Published - 2004
Event	25th McMaster World Congress - Management of Electronic Business - Ontario Duration: 14 Jan 2004 → 16 Jan 2004

Publication series

Name
Publisher	Hamilton University

Conference

Conference	25th McMaster World Congress - Management of Electronic Business
Period	14/01/04 → 16/01/04

Bibliographical note

Top-3 paper

Keywords

conference contrib. refereed
Conf.proc. > 3 pag

Cite this

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title = "Multichannel Service Design Processes: Challenges and Solutions",

keywords = "conference contrib. refereed, Conf.proc. > 3 pag",

author = "LPA Simons and WAGA Bouwman",

note = "Top-3 paper; 25th McMaster World Congress - Management of Electronic Business ; Conference date: 14-01-2004 Through 16-01-2004",

year = "2004",

language = "Undefined/Unknown",

isbn = "geen",

publisher = "Hamilton University",

pages = "1--17",

editor = "C Bart and N. Bontis and M. Head",

booktitle = "Proceedings of the 25th McMaster World Congress - Management of Electronic Business",

}

Multichannel Service Design Processes: Challenges and Solutions. / Simons, LPA; Bouwman, WAGA.
Proceedings of the 25th McMaster World Congress - Management of Electronic Business. ed. / C Bart; N. Bontis; M. Head. Ontario: Hamilton University, 2004. p. 1-17.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Multichannel Service Design Processes: Challenges and Solutions

AU - Simons, LPA

AU - Bouwman, WAGA

N1 - Top-3 paper

PY - 2004

Y1 - 2004

KW - conference contrib. refereed

KW - Conf.proc. > 3 pag

M3 - Conference contribution

SN - geen

SP - 1

EP - 17

BT - Proceedings of the 25th McMaster World Congress - Management of Electronic Business

A2 - Bart, C

A2 - Bontis, N.

A2 - Head, M.

PB - Hamilton University

CY - Ontario

T2 - 25th McMaster World Congress - Management of Electronic Business

Y2 - 14 January 2004 through 16 January 2004

ER -