No one-size-fits-all: Multi-actor perspectives on public participation and digital participatory platforms

This paper explores the perspectives of different urban actors regarding public participation in the context of the increasing incorporation of digital technologies and urban platforms. The study is based on three workshops with local governance actors, six semi-structured interviews with academics in the fields of public participation and digital technologies and a citizen survey with 260 respondents. The results provide multi-perspective insights into the challenges of participatory processes and are synthesized into three contributions: (i) guidelines for effective public participation, including factors that encourage or discourage citizen engagement; (ii) guidelines for designing participatory platforms, highlighting specific features that promote digital engagement (i.e. social media, gamification and user-friendly interfaces), and (iii) a typology of digital participation platforms to connect the diverse needs of actor groups with the various possibilities provided by new technologies. The guidelines provide concrete recommendations to support both urban practitioners and interface designers in designing participatory strategies and platforms, respectively. Recognizing that there is no-one-size-fits-all platform, the typology provides a framework for the assessment and further development of digital platforms for public participation.