Non-emergency Patient Transfer Scheduling and Assignment

Travis Foster, Peter Vanberkel, Uday Venkatadri, Theresia van Essen

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Emergency Medical Services organizations are responsible for providing paramedic crews, vehicles and equipment to transfer patients from one location to another in emergency and non-emergency settings. They must solve difficult scheduling and assignment problems to ensure on-time arrival of patients and the efficient use of health care resources during non-emergency operations. Ambulances can serve both emergency and non-emergency requests but are rarely available to serve non-emergency requests. Therefore, non-emergency requests are the responsibility of Patient Transfer Units. The objective of this study is to develop a mathematical model that will assign Patient Transfer Units to non-emergency patient transfer requests, design a schedule that will minimize travel costs and balance workloads and apply it to a real-world case study. This paper also proposes a framework to utilize historical patient transfer data in the scheduling process. The mathematical model provides decision support for the non-emergency patient transfer scheduling process.

Original languageEnglish
Title of host publicationHealth Care Systems Engineering, HCSE 2019
EditorsValerie Belanger, Nadia Lahrichi, Ettore Lanzarone, Semih Yalcindag
Place of PublicationCham
Number of pages10
ISBN (Electronic)978-3-030-39694-7
ISBN (Print)978-3-030-39693-0
Publication statusPublished - 2020
Event4th International Conference on Health Care Systems Engineering, HCSE 2019 - Montréal, Canada
Duration: 30 May 20191 Jun 2019

Publication series

NameSpringer Proceedings in Mathematics and Statistics
ISSN (Print)2194-1009
ISSN (Electronic)2194-1017


Conference4th International Conference on Health Care Systems Engineering, HCSE 2019

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • Emergency Medical Services
  • Healthcare
  • Vehicle Routing


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