Emergency Medical Services organizations are responsible for providing paramedic crews, vehicles and equipment to transfer patients from one location to another in emergency and non-emergency settings. They must solve difficult scheduling and assignment problems to ensure on-time arrival of patients and the efficient use of health care resources during non-emergency operations. Ambulances can serve both emergency and non-emergency requests but are rarely available to serve non-emergency requests. Therefore, non-emergency requests are the responsibility of Patient Transfer Units. The objective of this study is to develop a mathematical model that will assign Patient Transfer Units to non-emergency patient transfer requests, design a schedule that will minimize travel costs and balance workloads and apply it to a real-world case study. This paper also proposes a framework to utilize historical patient transfer data in the scheduling process. The mathematical model provides decision support for the non-emergency patient transfer scheduling process.
|Title of host publication
|Health Care Systems Engineering, HCSE 2019
|Valerie Belanger, Nadia Lahrichi, Ettore Lanzarone, Semih Yalcindag
|Place of Publication
|Number of pages
|Published - 2020
|4th International Conference on Health Care Systems Engineering, HCSE 2019 - Montréal, Canada
Duration: 30 May 2019 → 1 Jun 2019
|Springer Proceedings in Mathematics and Statistics
|4th International Conference on Health Care Systems Engineering, HCSE 2019
|30/05/19 → 1/06/19
Bibliographical noteGreen Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
- Emergency Medical Services
- Vehicle Routing