Not Just Algorithms: Strategically Addressing Consumer Impacts in Information Retrieval

Michael D. Ekstrand*, Lex Beattie, Maria Soledad Pera, Henriette Cramer

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Abstract

Information Retrieval (IR) systems have a wide range of impacts on consumers. We offer maps to help identify goals IR systems could—or should—strive for, and guide the process of scoping how to gauge a wide range of consumer-side impacts and the possible interventions needed to address these effects. Grounded in prior work on scoping algorithmic impact efforts, our goal is to promote and facilitate research that (1) is grounded in impacts on information consumers, contextualizing these impacts in the broader landscape of positive and negative consumer experience; (2) takes a broad view of the possible means of changing or improving that impact, including non-technical interventions; and (3) uses operationalizations and strategies that are well-matched to the technical, social, ethical, legal, and other dimensions of the specific problem in question.

Original languageEnglish
Title of host publicationAdvances in Information Retrieval - 46th European Conference on Information Retrieval, ECIR 2024, Proceedings
EditorsNazli Goharian, Nicola Tonellotto, Yulan He, Aldo Lipani, Graham McDonald, Craig Macdonald, Iadh Ounis
PublisherSpringer
Pages314-335
Number of pages22
ISBN (Print)9783031560651
DOIs
Publication statusPublished - 2024
Event46th European Conference on Information Retrieval, ECIR 2024 - Glasgow, United Kingdom
Duration: 24 Mar 202428 Mar 2024

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume14611 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference46th European Conference on Information Retrieval, ECIR 2024
Country/TerritoryUnited Kingdom
CityGlasgow
Period24/03/2428/03/24

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

  • consumers
  • equity
  • harm
  • impact
  • users

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