@inproceedings{337aa7db09aa429295a1686a3dc0f785,
title = "Opening the black box: exploring the effect of transformation on online service delivery in local governments",
keywords = "Conf.proc. > 3 pag",
author = "{van Veenstra}, AFE and A Zuurmond",
year = "2009",
language = "Undefined/Unknown",
isbn = "9783642035159",
publisher = "Springer",
pages = "234--244",
editor = "{janssen wimmer}, scholl",
booktitle = "LNCS 5693, electronic government, 8th international conference, EGOV 2009",
note = "EGOV 2009 ; Conference date: 31-08-2009 Through 03-09-2009",
}