@inbook{eaf267c73ac6446fa4f4fa59f4b204e3,
title = "Organisational memory for learning from operational surprises: Requirements and pitfalls",
keywords = "Geen BTA classificatie",
author = "F Koornneef and AR Hale",
note = "Als IB gewaardeerd; delen met AOP",
year = "2004",
language = "Undefined/Unknown",
isbn = "0080443494",
pages = "93--108",
editor = "J.H.E. Andriessen and B. Fahlbruch",
booktitle = "How to manage experience sharing: From organisational surprises to organistional knowledge",
publisher = "Elsevier",
}