Outsourcing Property Management? A Comparative Study

Heidi Falkenbach, Tuuli Jylhä, Deborah Levy, Patrick McAllister, Hilde Remøy

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific


Focussing on institutional investors, this paper analyses models for the procurement and delivery of property management functions in commercial properties. In the paper, a distinction is drawn between property and asset management functions. For a range of international markets, the paper investigates approaches to outsourcing property management used by large real estate investment organisations and investors’ perceptions of the key advantages and disadvantages of outsourced property management. Drawing upon semi-structured interviews with managers responsible for overseeing procurement and delivery, the paper provides insights into the current state in property management outsourcing, the structure of the property management sector, the attributes of outsourcing contracts, perceptions of the rationales and/or benefits of outsourced property management, and issues of governance and delegated authority.
Original languageEnglish
Title of host publication23rd Annual European Real Estate Society Conference
Subtitle of host publicationERES 2016
Publication statusPublished - 2016
EventERES 2016: 23rd Annual Conference of the European Real Estate Society - Regensburg, Germany
Duration: 8 Jun 201611 Jun 2016


ConferenceERES 2016: 23rd Annual Conference of the European Real Estate Society


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